Business continuity is all about having a plan to deal with difficult situations when they arise, let our team assist you in setting up policies to ensure your organization can continue to function with as little disruption as possible should the need ever arise.
- Business Continuity Management – ISO 22313
- Business Continuity – ISO 22301
- Emergency Management – ISO 22320
- Incident Preparedness and Operational Continuity Management – ISO 22399
- Risk Information Management
- Data Analysis for Decision Makers
Excellence where it counts. Accredited by the QTCO, the Horizon skills development process develops individuals to new heights.
- Security Vulnerability Assessments
- Control Room Management
- Access Control
- Statements by Frontline Officers
- Voluntary Principles for Security and Human Rights
- Use of Force
- Report Writing
- Individual Development Programme (IDP)
- Team Development Programme (TDP)
- Coaching and Mentoring
- Skills for Supervision
- Leadership Development
Let us assist you in improving workplace health and safety standards. Our holistic approach to the safety, health and welfare of your employees will take your organisation from a passive to a proactive approach. Let us guide your business in having safety precautions in place to prevent injuries or loss of income.
- Safety Management – ISO 45001
- Safety Audits
- Contractor Safety
- Accident and Incident Investigation
- Positive Behavior Reinforcement Programme
Security Risk Management is all about the systematic application of management policies and procedures that ensure the optimal reduction of risk. Let us assist your company in identifying vulnerabilities and potential security risks.
- Security Operations Management System – ISO 18788
- Vulnerability Assessment
- Threat Assessment and Treatment – ISO 27001
- Control Room Management
- Crime Investigation
- Testing: The primary component of QA involves testing the product or service against defined criteria to identify and rectify defects or deviations from requirements. This encompasses various types of testing, such as functional testing, regression testing, performance testing, security testing, etc.
- Process Improvement: QA involves continuous assessment and enhancement of development processes. This could include implementing best practices, refining workflows, and adopting new tools or technologies to improve quality and efficiency.
- Standards and Compliance: Ensuring adherence to industry standards, regulations, and compliance requirements relevant to the product or service being developed. This may involve legal, security, or industry-specific standards.
- Documentation: Creating and maintaining comprehensive documentation outlining requirements, test cases, procedures, and outcomes to ensure consistency and facilitate future development or maintenance.
- Risk Management: Identifying potential risks that could impact product quality and implementing strategies to mitigate these risks.
- Feedback Loop: Establishing mechanisms for collecting feedback from users, stakeholders, and testing processes to continuously improve the quality of the product or service.
- Training and Education: Providing necessary training and education to the team members involved in the development process to enhance their understanding of quality standards and practices.
Quality Assurance is essential across various industries, including software development, manufacturing, healthcare, and more, to deliver products or services that meet or exceed customer expectations while adhering to quality standards and requirements.
Lean Six Sigma is a methodology combining two powerful approaches aimed at improving processes, reducing defects, and enhancing efficiency within an organization. Both Lean and Six Sigma originated from different places but have complementary principles that, when merged, create a comprehensive approach to process improvement.
- Lean: Developed initially by Toyota in the 1950s, Lean focuses on the elimination of waste within processes. Waste, or “Muda” in Japanese, refers to anything that doesn’t add value to the customer. The key principles of Lean include identifying and eliminating eight types of waste: transportation, inventory, motion, waiting, overproduction, over-processing, defects, and unused human potential.
- Six Sigma: Originated in the 1980s at Motorola and popularized by General Electric, Six Sigma aims to reduce defects and variations within processes. It relies on statistical methods and a defined project structure (DMAIC – Define, Measure, Analyze, Improve, Control) to systematically improve processes and products by identifying and removing the causes of defects.
The combination of Lean and Six Sigma provides a robust framework for organizations to improve processes, enhance quality, reduce costs, and ultimately improve customer satisfaction. Lean tools focus on waste reduction and streamlining processes, while Six Sigma tools aim at reducing variation and defects.
Some key tools and techniques used in Lean Six Sigma include process mapping, value stream mapping, root cause analysis, statistical analysis, control charts, Kaizen events (focused short-term improvement events), and more.
The application of Lean Six Sigma principles involves a cultural shift within an organization, encouraging a mindset of continuous improvement and data-driven decision-making at all levels.
Certification programs exist for individuals looking to specialize in Lean Six Sigma methodologies, offering different belts (similar to martial arts) indicating different levels of expertise, ranging from Yellow Belt (basic understanding) to Green Belt and Black Belt (advanced practitioners).
By integrating the strengths of Lean and Six Sigma, organizations can drive sustainable improvements, enhance efficiency, reduce errors, and optimize processes across various industries and sectors.
The primary aim of our Center for Excellence (CoE) fundamentally revolves around establishing and refining standards and optimal methodologies.
- Assessing effort levels
- Establishing standardized documentation formats and deliverables
- Quality assurance practices
- Testing and validation procedures
- Maintenance of technical architecture
- Monitoring and optimizing performance
- Coding practices (standards and styles)
- Overall project and resource planning
We are also a GOAL Partner.
- Establishing a unified direction endorsed by senior management – defining the company’s overarching objective where everyone is in sync regarding the company’s orientation. This necessitates groundbreaking thinking.
- Pinpointing the deficiencies in current performance. Usually, this is narrowed down to just 3 to 6 shortcomings.
- Identifying the strategic actions that will address these gaps. Ideally, no more than five such actions are chosen each year. These will constitute significant initiatives by the organization.
- Drafting an implementation plan for each initiative. This plan is outlined at a high level, clearly stating the accountability and responsibility for each initiative, expected completion dates, and crucial milestones.
- Determining the methods to evaluate the efficacy of the initiatives in bridging the gaps, along with key metrics and measurements. Typically, these measurements encompass Safety, Quality, Delivery, Productivity, and Growth (SQDPG). The total number of measures should ideally range from four to six.
Operational compliance in business refers to the adherence to laws, regulations, standards, and internal policies that govern various aspects of operations. It covers several critical areas such as safety, security, health, environmental regulations, financial practices, data protection, and more.
- Safety Compliance: This involves ensuring that workplace conditions and practices meet the required safety standards to prevent accidents, injuries, or hazards. It includes providing proper training, maintaining equipment, and implementing safety protocols.
- Security Compliance: It involves safeguarding a company’s assets, data, and information from unauthorized access, theft, or breaches. This includes implementing cybersecurity measures, access controls, and security policies.
- Health Compliance: This encompasses adherence to health regulations and standards, ensuring a safe and healthy work environment for employees. It includes providing necessary healthcare benefits, following health guidelines, and addressing occupational health hazards.
- Environmental Compliance: Businesses need to comply with environmental regulations to minimize their impact on the environment. This includes waste management, pollution control, sustainable practices, and adherence to environmental laws.
- Financial Compliance: This involves adhering to financial regulations, accounting standards, and tax laws. It ensures accurate financial reporting, transparency, and compliance with auditing requirements.
- Policy Development: Creating clear and comprehensive policies that outline compliance requirements across different areas of operation.
- Training and Education: Providing training to employees to understand and comply with regulations, policies, and procedures.
- Regular Audits and Monitoring: Conducting periodic audits and assessments to identify areas of non-compliance and taking corrective actions.
- Documentation and Reporting: Keeping detailed records of compliance efforts and reporting to regulatory bodies as required.
- Continuous Improvement: Implementing changes and improvements based on new regulations, best practices, and lessons learned from past compliance efforts.
Non-compliance can result in legal issues, financial penalties, reputational damage, and operational disruptions. Therefore, businesses prioritize maintaining operational compliance as an integral part of their strategies to ensure sustainability, trust, and longevity in the market.